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The rulebook the whole pipeline obeys. Changes here are local to this session.
How fast a captured lead must be dialled, and what happens when nobody picks up.
Breaches appear in Watchdog → SLA breaches.
When a call drops within seconds, treat it as an accident rather than a rejection.
Reminder offsets and the follow-up cadence that keeps a proposal alive.
Reminder offsets
Follow-up cadence
Past this, renegotiate instead of re-issuing.
The reminder ladder and the advance split we quote by default.
Reminder ladder
How long a dormant lead rests, and how urgency stays meaningful.